What to Do If You Hit an Unexpected Error
Most bugs are easier to fix when you report them with context. This guide shows you what to check first and what to email if something looks broken.
Why This Matters
A clear bug report helps the team reproduce the issue quickly, confirm whether it is temporary, and fix the right thing the first time.
What You'll Learn
- What to try before reporting
- What details to collect
- When to retry the action
- How to email support
- What to include in the message
Step 1: Retry the Action
If the page just failed once, refresh and try again.
Sometimes the issue is temporary, like a network hiccup, a delayed response, or a browser state problem.
Step 2: Check the Basics
Before emailing, confirm a few simple things:
- You are signed in to the correct account.
- The page is fully loaded.
- Your internet connection is stable.
- The file or input you submitted is valid.
If the problem happens during screening, also check whether the job, resume, or input data looks correct.
Step 3: Capture the Error
Write down or screenshot the exact error message if you can.
Helpful details include:
- What page you were on
- What you clicked
- The exact time it happened
- The browser you used
- The job or applicant involved, if relevant
Step 4: Try a Safe Workaround
If the issue is tied to one browser tab or file, try:
- Opening the page again in a fresh tab
- Re-uploading the file if the upload failed
- Using a clean PDF if the resume looks damaged
- Waiting a minute and retrying a queue action
If the problem keeps repeating, stop retrying and report it.
Step 5: Email Support
Send the details to team@resumely.live.
Use a subject like:
Unexpected error in Resumely
Include:
- A short summary of what went wrong
- The exact steps you took
- The error message or screenshot
- The job or applicant ID, if relevant
- Your browser and device
Step 6: Wait for a Follow-Up
Once support has the details, the team can check logs, reproduce the issue, and reply with the next step.
If the issue blocks your work, mention that in the email so it can be prioritized clearly.